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find out whether the supplier can provide all the hardware, software, services, support and maintenance you need
Computer Boffins provide a comprehensive range of services designed for the Small to Medium Sized Business. Everything from Sales to Websites to Outsourcing.
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check whether they will install and configure your system so it's fully operational
Normally yes - we carry ALL work required from start to finish on any project. However some of cour customers simply want to buy equiment from us and install it themselves - that's fine too!
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ask whether they will train your staff
If we are developing software for you - then is is done as part of the project. For any other project we'd be happy to - if you want us to!
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confirm what frontline support they can provide - eg a telephone helpdesk.
We provide a number of support options to our valued clients. From Ad-Hoc remote support queries to our Helpdesk to full outsourcing solutions.
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ask whether they will take responsibility for system components purchased elsewhere
Under normal circumstances, as long as the equipment is under warranty then no problem!
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investigate what sort of maintenance contracts they provide
We provide a comprehensive list of maintenance and support services. Contact us with your requirements.
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confirm whether they will continue to provide support if you take responsibility for replacing faulty hardware yourself
As long as we are not responsible for maintaining the hardware - then this shouldn't be a problem.
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find out if they will accept payment for the system only when it is installed and working to your satisfaction
Of course! Unlike many suppliers, we'll show you everything working before you get the bill! If for any reason your not completely satisfied - then we won't charge you a penny!
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ask whether upgrades and fixes to software are included in the price
If we have developed bespoke software for you - then yes! Otherwise it's up the Manufacturers to release updates and patches. However we include installing these as part of a support contract.
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ask them to provide references from other, similar companies they've helped in the past
References are available on request from existing customers and professional bodies such as Microsoft Partner Program.
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ask whether they will provide you with written documentation that will help you understand your system
Of Course! For ALL Major project we provide written documentation outlining what we have installed and how it is configured.
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ask about any experience they may have in your industry
Our Technical Specialists are experienced I. T. professional with many years of real-life commercial experience. We have experience in many industries and fields including : Government, Manufacturing, Legal, Professional Services, Defense and SME.
